Customer Rights & Refunds
Refund & Cancellation
Last updated: July 25, 2024
DropiFly Technologies Private Limited (CIN: U63124TN2024PTC168341)
This Refund and Cancellation Policy governs transactions processed by DropiFly Technologies Private Limited across our platform dropifly.in and official mobile applications.
1Order Cancellation
Customers may cancel orders within a brief window before merchant acceptance directly in the DropiFly application. Once a vendor accepts or starts preparation, cancellation is restricted to protect merchant partners.
2Refund Eligibility
- Order cancelled before vendor acceptance.
- Merchant or delivery partner unable to fulfill order.
- Order issues (incorrect or damaged items) reported within 2 hours of delivery with proof.
3Refund Timelines
UPI & Wallets
24 - 48 Hours
Cards & Net Banking
5 - 7 Business Days
Refund Support
Contact DropiFly Technologies Private Limited customer assistance.